Late Policy
Unfortunately, clients who are late by 15 minutes or more to an appointment will need to be rescheduled. This will help to accommodate all other clients on the book and ensure that you receive a full service.

Cancellation Policy

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply. We will be asking for a credit card to have on file, and for certain services a deposit will be required.

In the Salon

• Deposits of 50% of the reserved service amount are required for hair extensions at the time of booking an appointment.

• Cancellations of any salon service less than a 24-hour notice will result in a charge equal to 50% of the reserved service amount up to $100.

• “NO SHOWS” will be charged 50% of the reserved service amount.

• Appointments made within the 24-hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.

• Multiple services not cancelled 24 hours in advance will be charged 100% of the reserved service amount. 50% of your multiple services may be charged to your credit card to reserve the appointment time.

Payment:
We accept cash and all major credit cards. Prices are subject to change without prior notice.

Appointment Times:
Reservations are preferred, though not always necessary, and require a credit card or gift card to secure your reservation. We do recommend, however, that you always reserve your next experience prior to leaving in order to guarantee the availability of your desired service(s) and times.

Cell Phones and Personal Electronic Devices:
We strive to provide our guests with a tranquil and private escape from the outside world. Please help us by turning off these devices upon entering the salon. Please be aware of the volume of your voice so as not to disturb other guests.

Children:
Guests must be 12 years of age or older. Remember, this is your time, and to ensure the highest quality of service and relaxation for everyone, children are not allowed in the spa area.

Gratuities:
Optional, never expected, but greatly appreciated.

The Beauty Lounge Gift Card:
We offer a variety of gifts perfect for any occasion. We will help you personalize an experience for someone special. Please note, gift cards can be ordered online, by phone, or in person. Gift cards are non-refundable and do expire after 1 calendar year from date of purchase.

Refund Policy

Retail
Product refunds are issued within 7 (seven days) of the product's original purchase date if the product was purchased or picked-up in store, and 30 (thirty) days if the product was purchased online. Items must be unopened, unused, and contain the original packaging. You, the buyer, are responsible for all return shipping charges on any item(s) you wish to return. We strongly recommend that you use a shipping service that can provide insurance for the full value of your returned item(s). The Beauty Lounge is not responsible for packages lost in transit. We also request that you include a copy of the original invoice or receipt. Ambre Blends sales are FINAL. No refunds, returns or exchanges accepted.